The Phone User portal can be accessed via the Phone Portal icon (shown below) on your computer Desktop.  If it’s not showing up, please log out and back in.  If it still does not show please let IT know.

You will log in with your username being your 3-digit phone extension and PIN.  Default PIN is 123123.

Please see the video links below for how to’s on changing your PIN, checking voicemail, creating your greeting, and enabling Do Not Disturb through the portal. 

  • How to Change User PIN

    • Update via the voicemail button on your phone by using the same PIN as the portal and then pressing 0 and then 5

  • Check Voicemail

    • Can also be checked on the phone by pressing the Voicemail button (Envelope icon), entering your PIN, and following the prompts for new messages

  • Create Voicemail Greeting

    • This can be set on your phone by logging into voicemail (same PIN as the portal) via the voicemail button - press 0 then 2 to record message or 4 to record name 

  • DND - Do Not Disturb - puts your phone into a state that all calls go directly to voicemail.

    • Pressing the DND or  button on your phone will also turn Do Not Disturb on and off.

More details and other features can be found in the Phone System User Guide.

Menu Navigation
Main Menu Toolbar

The main page shows 6 main items.  Each one will take you to their dedicated page.  The full directory is now located under the menu item Contact and Directory (as shown in the image).  Your preference page is located under the icon of a person with a down arrow in the upper right corner.  The Operator Console is the icon with the person in front of a screen (red circle in the image).

Item Level Toolbar

Each main menu item has its own page with the first (red rectangle) drop down menu providing access to the other main menu items that are shown after first logging into the phone portal.  The second drop down menu is for that specific page/item and allows you to access other areas of that item.