http://10.0.3.7/voice/Voicemail.html (Default login user:3-digit extension password/PIN: 123123)


Change user PIN from Default


After logging into the link above, go to Preferences in the left hand column.  Scroll down and under Account Management select ‘Change PIN Number...’.  Enter in your current PIN and then your new login PIN twice.  This same PIN is used to check voicemail from your phone.


Managing voicemail

Voicemail > Inbox/Old menu displays all of your voicemails including urgent and old ones. You can select a voicemail and click Play to listen to it, Stop to pause it, Delete to remove it, or Download to save it.


Working with fax

You can send and receive faxes using the portal. If your administrator enables you to monitor a fax extension, you can also manage all of the faxes received on that fax extension.


To view and download a fax received on your extension, go to Fax > Inbox.


To view and download a fax sent from your extension, go to Fax > Sent.


To send a fax, go to Fax > Sent. Click New and configure the following:


GUI field         Description


To             Enter the fax number to which you want to send the fax.


Header information:    Enter the fax header such as receiver’s name, subject, or                           

                                                           number of pages.


Attachment type    Select the fax attachment type.


Attachment        Click Browse to locate the fax you want to send.


Send            Click to send the fax.


To monitor a fax extension, go to Fax > Monitor. Click the fax you want to monitor. You can view, delete, resend, forward, and download a fax sent to this fax extension.


Managing recorded calls


The Call Recording menu displays all of your recorded calls. You can select a call and click Play to listen to it, Stop to pause it, Delete to remove it, or Download to save it.


You can record a call by entering the call recording feature code on the keypad while in call. For information on the feature codes, see “Viewing feature access codes” on page 6.


Checking call records

The Call Log/CDR (Call Detail Record) menu displays all your phone call records, including the time of the call, the caller and receiver, the call duration, the call status, and the call direction.


You can filter the call records display by clicking the Search button and enter criteria that records must match in order to be visible. You can also save the call records by clicking the Download button.

To view missed calls, go to Call Log/CDR > Missed.


To view received calls, go to Call Log/CDR > Received.

To view placed calls, go to Call Log/CDR > Placed.


Viewing corporate directory

The Directory menu displays all of the extensions in your organization, including the extension number, display name on the phone, location of the extension, and the extension type.


You can call an extension by double-clicking it.


Managing calls

Call Handling allows you to manage the call process. For example, you can configure the process to forward a call to another number on a specific schedule.


To manage a call

1. Go to Call Handling.


2. Select a call status at the top of the page.

Each status can only be used for one call management configuration.


3. For Call Process, select System default action or User defined action.

The System default action changes depending on the status selection.


4. If you select User defined, click New to define a call process according to a schedule.

• Select a default Schedule for the call action. You can click View to display the schedule Details.


• Select an Action for the call process. You can select multiple actions to process a call in

sequence. For example, you can select Play announcement and then Auto attendant. In

this case, an incoming call will be transferred to the auto attendant after an

announcement is played.


Default action is equal to the action when you select System default action under Call

Process.


• If you select Follow me, select a follow me profile. For information on configuring

follow me, see “Follow Me” on page 13.

This option is available only if your administrator enables call forwarding in your

extension’s user privilege.


• If you select Play announcement, select a sound file. For information on configuring

sound files, see “Customizing sound files” on page 5.


• If you select Auto attendant, select a default auto attendant.


• If you select Forward, enter the number to which you want to forward the call.

This option is available only if your administrator enables call forwarding in your

extension’s user privilege.


• Click Create.


5. Click OK.


http://10.0.3.7/voice/Voicemail.html?oplink     

Using the operator console

If your extension is assigned the operator role by your administrator, an Operator Console button appears on the top of your web portal. Clicking the button opens the operator console where you can process phone calls on the Web as your organization’s phone operator.


Managing active calls

In the Active Calls pane, when an active call appears, you can select the call and click the icons at the top of the pane to:

• pick up the call


• hang up the call


• transfer the call by dragging and dropping it to an extension in Idle, In Use, Busy, Ringing, or On Hold status in the Directory pane


• hold the call


• transfer the call by dragging and dropping it to the voicemail of an extension in Idle, In Use, Busy, Ringing, or On Hold status in the Directory pane


If the operator needs to make a call using the console, do one of the following:

• in the Directory pane, select the extension you want to call and click the Call icon at the top of the Active Calls pane.


• click the Call icon at the top of the Active Calls pane. Enter the extension to call and click Call.


The FortiVoice unit will first ring the callee’s extension and, once the call is connected, will then ring the caller’s extension.


In the Active Calls pane, you can filter the calls by category, direction, and status. The Call filter has the following options:

• All: displays all phone calls.


• Short: displays ringing calls and calls to and from the operator extension.


• Mine: displays calls to and from the operator extension.


Checking the directory

The Directory pane of the console lists the extensions of your organization in various statuses. You can filter the extensions using the buttons at the top.



Appendix: Using Voicemail

To use the FortiVoice voicemail, press the Voicemail or Message button on your phone and enter the voicemail PIN provided by your administrator. You can then follow the voice prompts to manage your voicemail.


Following is the FortiVoice voicemail menu structure. Numbers represent the keys on the phone.


1 Play voicemail message.

3 Advanced options.

1 Reply to a voicemail.

3 Listen to the date and time when the message was left and the caller’s phone number.

5 Leave a message in the mailbox of an extension.

4 Play previous message.

5 Repeat current message.

6 Play next message.

7 Delete current message.

8 Forward message to another mailbox.

1 Prepend the message.

2 Forward message without prepending.

9 Save message into a folder.

0 Save into the new message folder.

1 Save into the old message folder.

2 Save into the work message folder.

3 Save into the family message folder.

4 Save into the friends message folder.

# Exit.

2 Change folders.

0 Play messages in the new message folder.

1 Play messages in the old message folder.

2 Play messages in the work message folder.

3 Play messages in the family message folder.

4 Play messages in the friends message folder.

# Exit.

3. Advanced options.

5 Leave a message for an extension.

* Return to the main menu.

0 Greeting options. (After recording a message, press 1 to accept it, 2 to listen to it, and 3 to redo the recording.)

1 Record your “unavailable” message.

2 Record your “busy” message.

3 Record your name.

4 Record your temporary greeting.

1 Record your temporary greeting.

2 Erase your temporary greeting.

5 Change your password.

* Return to the main menu.

* Repeat the current voice prompt.

# Exit.



Viewing feature access codes


By default, the FortiVoice unit has defined the following codes for you to access certain features

by dialing the codes on your phone keypad. Your administrator may have redefined the codes.


Go to Feature Code Index and view the codes and their descriptions.


The default codes include:


*1 During a call, dial *1 and then the extension number of a second person

to transfer the call to the person without talking to the person.


*10     Hot-desking refers to the sharing of one phone by multiple users at different time periods.  Dial *10 to check hot desk login status including login expiry time.


*11     Hot-desking refers to the sharing of one phone by multiple users at different time periods. Each user can log into the phone by pressing *11 and enter his extension number and voicemail PIN following the prompts.


*12     To log out hot desking, press *12 and enter your extension number and voicemail PIN.


*2    During a call, dial *2 and then the extension number of a second person to transfer the call to the person. Since you want to inform the second person about the call, you can have a private conversation with the person without the first person who made the call hearing it.


*30     Dial *30 to record a phone conversation. Before doing so, have the agreement of the person you talk with or check your local laws regarding phone recording.


*4     Dial *4 to park a call.


*411     Dial *411 to access the phone directory where you can look for an extension by entering a person’s name.


*5     Dial *5 to monitor a call by listening to it. You also need to enter your voicemail PIN.


*78     Dial *78 to turn on the Do Not Disturb service. Callers will hear the busy sound when they dial your number.


*79    Dial *79 to turn off the Do Not Disturb service. Otherwise, callers will hear the busy sound when they dial your number.


*80     As a pickup group member, you can dial *80 on your phone to pick up a call from any ringing extension.


*81     As a pickup group member, you can dial *81 or the code you set on your

phone followed by a ringing extension number to pick up a call from that

extension.


*92     Dial *92 and an extension to intercom that extension.


*97     Dial *97 from your own phone and then enter your voicemail password to directly access your voice mailbox.


*98     Dial *98 from any extension and then enter your extension number and voicemail password to access your voice mailbox.


DNDTGL     This is for supporting the DND key on the FortiFones. Press the DND key on the FortiFone to turn DND on or off.

UNPARK    This is for supporting the Unpark key on the FortiFones. Press this key on the FortiFone to unpark a call.